Hello All,
I have the following situation.
We have a hosted Exchange 2013 environment and the old Exchange was 2010. We are using Outlook 2010 fully updatet and we have a terminal server enivironment on Windows Server 2008R2.
Our Exchange servers are also updatet with the latest updates.
Couple of weeks ago a customer is migrated to our platform.
First we created all the users in our environment. For the migration I did a PST migration and used the Exchange Management Shell. On the server of the customer I did a export of there mail.
After the export was finished we uploaded the mail to our environment and did a Import of the PST files. Also through the Exchange Management Shell. This went all ok and we didn't had any issues.
I noticed the auto-complete list was also migrated and that gave a lot of issues when they tried to mail internal after clearing the Auto-Complete list the issue was solved.
But they have a appliciation called SAP and its there core business application for creating offers or invoices. They have a option which create a email and put it in drafts so the user can check the email and add a signature. Also the To: field is already filled in. When they send the email they get a NDR back immediately.
Your message did not reach some or all of the intended recipients.
Subject: Oferte nav aanvraag IOTD - 29210
Sent: 5/21/2014 4:22 PM
The following recipient(s) cannot be reached:
External@external.nl on 5/21/2014 4:22 PM
Diagnostic code = OrNameUnrecognized; Reason code = TransferFailed; Status code = 510
< #5.1.0 smtp;550 5.1.0 RESOLVER.ADR.InvalidInSmtp; encapsulated INVALID address inside an SMTP address (IMCEAINVALID-)>
If we delete the address in the to: field and put in manual it send the email. When they try the same address again already filled in it fails. When I check the Email Properties of the contact the only field that is filled in is Display Name.
After you send the email when the to: field is already filled and you check the sent email you see at E-mail type INVALID. Another user sees a whole different contact when see right click on the address and choose Contact Card. After deleting the contact that shows a different contact is displayed.
I created a test user and also with the test user, newly created, we have the same issue.
I have contacted the supportdesk of the application to ask where the contact information is stored. The contact information is created within the application and the only things filled is the customer name and email address.
I have been looking for a week now and haven't find a solution yet. Also i'm not sure anymore where to look is this Outlook related or Exchange or is it the application?
I hope someone can help me with this.
Kind Regards,
Mathijn