There is a folder in a shared inbox that I have to manage. I've attempted several times to change the properties so that it shows me the total number of items rather than the number of unread items. Every time I change the setting, it eventually reverts back to showing the number of unread items. It doesn't seem to matter if I close Outlook or not, after a while (minutes usually) it reverts back to showing the number of unread items. This is of no use to me, because someone else is reading the email before they are putting it in my folder to deal with. Has anyone encountered this before? Any suggestions?
Steps I've tried.
- changing the setting and hitting apply
- changing the setting, hitting apply, then restarting Outlook
- changing the setting, hitting apply, then restarting my computer
- having the manager change the folder property from his computer
We're using Office365 exchange to host the email.
I'm using Outlook 2013 on a Windows 8.1 system, but have had this same problem on my old Windows 7 and Windows 8 Machines.
Thanks