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Legitimated emails keep going to junk folder

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Hello everyone

Recently we are having few issues with emails that keep being sent to Junk folder. 

These emails are system generated, since some users work with 3rd party programs on daily basis. Those emails that were sent from these programs ended up in Junk folder. 

I had checked and everyone has their Junk Filter Configuration off/disabled, but still emails keep directing to the Junk Folder instead. This happens to the majority of users, there are few users who actually got the emails in their Inbox which is quite strange. 

Couple of hours ago, I set the SCLJunkThreshold to 9 (it was 4), and until now, it doesn't resolve the problem. 

We are running Exchange and Outlook 2013, users are running Window 7. 

Hope to get some advises from you all.


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