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Intermittent Issues querying Outlook Global Address List

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we have exchange 2010 and most of our users are on outlook 2013, W7 64bit.

i cannot figure out why but when our users try to access the GAL when sending a new email it intermittently hangs.. sometimes works perfect.. other times it locks up outlook and they have to use task manager/end program to get out of outlook..

Any ideas for me?



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