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"None category" does not show incoming unread message

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A customer uses categories in Outlook 2010.  New unread emails, that do not fall under any of the already setup categories, are not automatically displayed under the "none" category which is at the top of the Inbox view.  This drives him crazy as he thinks that the email is missing.  Once he collapses the category and then expands it again, he sees the new email under the "none" category.  Is there a setting on Outlook 2010 to make it happen automatically without having to "refresh" it? Thanks.


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