Dear all,
I posted the following problem in the Office for iPad forum and was asked to address this topic here as well. Probably you can help?
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In my office we are using Word 2007 to create ordinary .docx files. When I email such a file to my iPad I cannot open it neither in the Mail.app preview nor in Word for iPad.
Mail.app tells me its an "Office Open XML word processing document" and Word just tells me the file is damaged. However the files opens just fine in various versions of Word for PC and Mac.
Does anyone know what is happening here? I bought Office for iPad especially to being able to open the word files I create in my office... :-(
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Additional info:
I ran the following test:
I took a .docx file I created on my office PC which was stored on our server and saved it locally to my PC harddrive. I then saved a copy as .doc as well. Then I emailed both files to my office Outlook account AND my iCloud account (with one email).
BOTH files did NOT open in Word for iPad from my Outlook account (Exchange Server) but BOTH files just opened fine from my iCloud account.
I then forwarded the email from my Outlook account to my iCloud account and now BOTH files did NOT open on the iPad anymore.
So it seems that my Outlook account (Exchange server) corrupts the files so they cannot be opened on the iPad anymore, while they can still be opened on a PC or Mac.
Do you have any ideas to solve that issue?
It cannot be that Office for iPad doesnt work in combination with an Exchange Server Outlook Account, can it?
best regards
Wolfgang