The default junk folder is called "Junk Email" however this one user has "Junk" folder above that in which only emails that he receives from linkedin.com go in there. My first thought was that he has a rule sorting linkedin.com emails into that folder but after checking local and server side rules there are none with that criteria that exist.
Next since that's not a default folder, I said let's permanently delete the "Junk" folder and see what happens. Sure enough the next email he received from linkedin.com created a new "Junk" folder and sorted that email in there.
How can this be happening?
The user wants to keep the filtering on the low setting and we have already whitelisted linkedin.com.
- I want to know how come there are two junk folders, one called "Junk" and the default "Junk Email" folder. Typically there is only the second one
- How this mail is being routed in there because there are no rules that specify any mail to go into that folder.
Maybe there is a hidden rule I am not seeing. Possibly going to try OUTLOOK.EXE /cleanrules /cleanserverrules after hours and then re-create his existing rules.