Good evening all,
My customer is using Sage 50 Accounts 2014 they have the option to export to outlook 2010. This then users the mailto protocol to save the email into the outlook clients drafts. When we open up the email from the drafts folder it seems ok it has the customers email address in the to field, we then press check names button which it underlines the email as expected. However, if you now right click on the email address and click on outlook properties you get the "email type" filed set to INVALID if you click on the button next to it Internet Type it changes it to SMTP and will then send the email no problem.
The DNR we have been getting is like this:
IMCEAINVALID-Example+40name+2Ecom@Domain.local
#550 5.4.4 ROUTING.NoConnectorForAddressType; unable to route for address type ##
I have substituted the email address information with the words Example, Name and Domain.
Troubleshooting:
We have cleared all of the contact cards in this outlook profile. We have rebuilt the outlook profile. We are using online profiles so there is no OST to worry about. The outlook client is able to send and received emails in a normal way no problem. Sage don’t believe this is an issue with their product or the installation. This is happening to all the users that use the Sage software. We have created new customers in Sage in case the database was corrupted but this has not made a difference. When using a website link using mailto the issue does not occur.
I really need some help with this my gut feeling is that this is ether an outlook or Sage issue ether way I need a fix. So if anyone can help it would be much appreciated.