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cannot get my email account to configure in office 2013

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I have a brand new pc and it has office 2013 on it.  I got an IMAP account to load email, but not an exchange server account that I had used for years in office 2003.  I have all the right setttings.  When I go to establish it, Outlook just hangs and says "not responding" like a stalled out webpage.  It then says outlook is not connected.  Well, it IS connected.  I have tried installing this account both via wireless  internet connection and hard wired---no luck.  Microsoft says they will gladly help for beween 250 and 500 hundred bucks--not willing to be gouged like that for new product!

can anyone help a non-techie home office guy?


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