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Exchange 2003, SBS Server, Outlook 2010, User Over Limit, 2 GIgs

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I have a user's who's account is over limit. I have recently done a clean install of Windows 7 Professional and Office 2010. I keep trying to have his computer archive old emails but in the process the machine keeps hanging. I try to crash out Outlook but the outlook.exe process will not let me shut it down telling me access denied. The only way to recover is to completely shut down the computer (which I cannot do VIA the regular shutdown option because of outlook hanging). What do I have to do to resolve this problem? Kind of urgent as it's affecting his receiving emails.

Vern


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