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Mac Outlook 2011 Not Syncing After User Is Migrated from 2007 to 2013

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I have a couple users using Outlook for Mac 2011 (14.4.1) that have trouble automatically syncing their mailboxes after being migrated from our Exchange 2007 environment to our Exchange 2013 environment.  When they kick off a manual sync, it works fine.  Automatic syncing is very hit and miss and can go for hours before syncing.  Identities, accounts, and profiles have been rebuilt without success.  Is there something to look for client side or perhaps server side in EWS settings?  Thanks.

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