I have been having a problem with one of my user's Outlook.
We are using Outlook 2010, connecting to Office 365 for email.
I have been posting in the Office 365 community forums, but was advised to post here too... (for quickness, I have just copied and pasted my most recent query)
I have been posting a few queries on here relating to a variety of problems in a particular user's mailbox. The user in question had access to 8 user mailboxes and 5 shared mailboxes.
To try to resolve these issues I have removed all the mailboxes. All the user has access to now is her own mailbox. However, when looking in the sync issues/conflicts folder, there are messages from all the other mailboxes. How is Outlook still
finding problems with these other mailboxes when Outlook isn't trying to update these in this instance of Outlook on the user's PC? There are in excess of 20k emails in the conflict folder.
If you need any more info about the issues I have been having please take a look at these...
Hi, Following on from my earlier post.. I removed the outlook profile, recreated the ost file and now the user only as her own mailbox in Outlook. However, the conflicts folder is still updating itself with all the old messages (over 20K). It
has been updating now for over 2 hours. I can't delete them from the conflicts folder because there seems to be a time lag between Outlook and the server on 365, so the deleted message go back into the conflicts folder as they can't be deleted from the server.
Bit of a catch 22. There are no new messages appearing, just ones from before yesterday when I took away the access to all the other mailboxes.
Is the reason for so many messages in the conflicts folder due to a slow network. Seems odd as no other user who had access to the same mailboxes has this issue. Although the average number of messages in the conflicts folder is approx. 8k.
Any ideas?
All help gratefully accepted.
Thanks
Karen