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Office 365 Password expiration policy Set to Never Expire not working

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I would like our password expiration policy set to "Never Expire". I am very familiar with powershell and have followed the guidelines here:

http://office.microsoft.com/en-us/office365-suite-help/set-up-user-passwords-to-never-expire-HA102816049.aspx

When I run:

Get-MSOLUser | Select UserPrincipalName, PasswordNeverExpires

all users are set to True. 

However, today we had another user get prompted to reset his password again today. Please advise how to fix this issue so that our user's passwords never expire. Thank you.

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