I've got a user who intermittently looses access to free/busy data. She'll add another user to a meeting, and the free/busy info is filled with backslashes, indicating "No Information" is available. The user has Outlook 2010 and her mailbox is on Exchange
2010. The Exchange server and user are in the same domain.
She has a second issue, that I think is related. Occasionally (apparenlty randomly), a dialog box pops up, asking for Exchange credentials. If she enters her credentials and clicks OK, the box immediately pops-up again. If she clicks Canel, the box goes away for a while. After clicking the Cancel button, she can still send and receive e-mail.
She was plugged into the LAN, and also connected to the WLAN. I had her disable her wireless card, but that didn't help. I tested Exchange connectivity (from the Outlook tool) and it came back clean.
What are my next troubleshooting steps?
She has a second issue, that I think is related. Occasionally (apparenlty randomly), a dialog box pops up, asking for Exchange credentials. If she enters her credentials and clicks OK, the box immediately pops-up again. If she clicks Canel, the box goes away for a while. After clicking the Cancel button, she can still send and receive e-mail.
She was plugged into the LAN, and also connected to the WLAN. I had her disable her wireless card, but that didn't help. I tested Exchange connectivity (from the Outlook tool) and it came back clean.
What are my next troubleshooting steps?