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Address Book - how does it work?

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Hi

I am looking for some "in deapth" about how the Address Book in Outlook works.

I have a customer, 6000 users - 100 locations. 1 site. All connects to the same 2 CAS servers. Everything works fine, except for one location - when they open the adressbook  - Outlook hangs (random).

I want to know what happends behind the scene?

My theory:

If they open up in "Global Address List" which is the only one in the OAB - then the lookup is local?
They all open up an Address List not included in the OAB - then the lookup must be online? 

There must be some AD queries? Global Catalog? 

If someone can link to some more info about the technique behind I would be glad - or if someone has a clue why the users has these lock ups when opening the address book.

BR
Steen


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