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Exchange 2013 - outlook cannot log on. verify you are connected to the network and are using the proper server and mailbox name - Outlook 2010

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Hi all,

I have an Exchange 2013 server set up with about 25 users, one user is having issues opening outlook 2010 and gets the following error:

Outlook cannot log on. Verify you are connected to the network and are using the proper server and mailbox name. The connection to Microsoft Exchange is unavailable. Outlook must be online or connected to complete this action.

This started when the user got locked out of their account and I had to reset their password.

I have removed the credentials from the credentials manager and that didn't help. I have also changed Cached mode to try it on and off. 

The user can login using the OWA and I have run a test https://testconnectivity.microsoft.com and everything is working fine.

I've searched for quite some time and haven't found any other options. Any help would be much appreciated.

Thanks


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