Hello,
The following are the steps I've taken to create a retention policy for a user.Exchange 2013, outlook 2013
The problem is that even if I create a retention tag for a default folder, I cannot implement it. I've gotten retention tags for user created folders to work, but not the default folders.
- Login to microsoft 365 as exchange Administrator
- Click Admin > Exchange
- Click ‘Compliance Management’ on left side
- Click ‘Retention Tags’
- Create desired retention tag by folder (choose default folder or user created folder)
- Save each tag as it is created
- Click ‘Retention Policies’
- Click ‘New’ to create a new policy
- Add desired tags to policy and click save
- To apply Retention Policy click ‘Recipients’ on left side
- Click ‘mail boxes’
12. Select user and click edit > mailbox features
13. Select desired retention policy
14. Save
Using this method I created a retention tag to delete mail in the junk mail folder after 14 days. I added the 14 day junk mail retention tag to a retention policy and applied it to a user. But whenever I look at the junk mail folder it shows that the email will be deleted in 30 days --- not 14.
What am I doing wrong?