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popup for credentials when connecting to OWA/ECP when using HLB DNS name

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Hi,

We're experiencing a strange problem when connecting to OWA/ECP.
Since a week or two, we get a popup for credentials when logging onto https://mail.customer.com/owa.
When the credentials are filled in the first time, we keep receiving the popup, and can't get through.

We're using integrated authentication internally.
When connecting externally, we get a popup from a non domain-joined pc,  but get passed correctly to owa and ECP.

We're using a load balancer that uses mail.customer.com, and distributes it over the 3 exchange servers.

When connecting directly to each exchange server, we get a certificate warning (which is logic), but after confirming we get passed to ecp or owa correctly.

Works :
https://exchangeserver1.customer.com/owa (after receiving certificate warning)
https://exchangeserver2.customer.com/owa (after receiving certificate warning)
https://exchangeserver3.customer.com/owa (after receiving certificate warning)
https://10.10.10.30/owa (after receiving certificate warning) > 10.10.10.30 is the VIP ip address used for loadbalancing

Doesn't work :
https://mail.customer.com/owa
When changing the hosts file, and set mail.customer.com to point directly to one of the exchange servers, it doesn't work either.

PS :
So mail.customer.com gets forwarded to the VIP ip address.
We don't experience any problems with outlook.


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