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Outlook Archive not working in 2010/2013 versions

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Hello,

I have a few users who are having some problems with their archives. They are not able to see them in their Outlook Desktop Applications, but they are visible on the OWA. I work for a university and all of this started happening after they upgraded their system to 2013. I am trying to figure out if this is something I can fix from the users PC's or if I have to take it up the chain.

Thank you!

Sorry if this was not super specific, I will answer any questions you have to narrow down the issue.

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