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Outlook 2010 ThumbnailPhoto not displayed for local contacts

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Hello,

I'm running Exchange 2010 SP2 with Outlook 2010 clients.  We are running Lync 2010 and have been using the thumbnail photos for some time now.  However, we've found an issue with images showing consistently in Outlook 2010 and are hoping there is an easy fix for this.

1. The user has a smartphone and decides to search the GAL for a user from the smartphone and then "add to contacts" from there.  This adds the contact to the users Outlook contacts WITHOUT the image.  From this point on the user won't see that contact's thumbnail photo in emails.

2. Lync automatically adds "frequent contacts" into the users contact folder WITHOUT the thumpnail photo. From this point on the user won't see that contact's image in emails.

3. A user who is working offline decides to copy a contact from the OAB to their local contacts.  From this point on the user won't see that contact's thumbnail photo in emails.

The fix for this is to have the user delete the contacts without thumbnails from their contacts folder and then re-add them from the GAL while connected to AD (i.e. NOT from their smartphone).  This isn't a great solution and I'm hoping there is an easier way to manage this.

Thanks for your help!

--Shaun


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