I have a new tablet PC running Windows 8. I am able to connect to my Exchange Server account using Windows 8 Mail, no problem but when I have tried to set up an account for Outlook 2013 to connect to the same Exchange Server using exactly the same login information I cannot get it to connect. I simply get the message that the Exchange Server is unavailable.

I've been able to connect a variety of other devices to the same Exchange Server account without any problem - iPhones, Windows Phone, iPads, etc, etc all without problem. It's just this device and Outlook 2013 seems to be the issue. From checking various forums seems this is not an isolated issue but I've not been able to find a useful solution so far. Have deleted the user profiles and .ost files, switched off caching etc, all to no avail.

One key difference between the account information required by Windows Mail and Outlook is that in the Windows Mail system I am prompted to enter my domain information. I know this is critical from the information provided to me by our network administration team but there is nowhere in the Outlook account setup process where I can enter my domain info.

Closest I've been able to get to success is to use the manual account creation process and select the Exchange ActiveSync option - this gets me to the point where I'm prompted for my username and password info but it fails at this step because I am connected to a local domain (the domain account for the PC) and my user name and password are not accepted. There is nowhere in this login process that I can find where I can enter the correct domain info.

Any ideas on a solution would be very much appreciated - I use Outlook extensively in my work and whilst the Windows 8 Mail system is good, it doesn't have the level of functionality I need.

Many thanks

Wayne.