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Outlook 2013 mailbox disconnected

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Hi all,

in short this is Our enviroment (co-existence Exchange 2010 and 2013):

Exchange 2010:

CAS1

CAS2

Mailbox1

Mailbox2

Exchange 2013

CAS and mailbox1

CAS and mailbox2

When we migrate 2010 mailbox to 2013 mailbox,user restart Outlook and status is disconnected.This error we get for Outlook 2013.If we test same account With Outlook 2010 its working fine.

In Outlook 2010 server name shows the mailbox guid and Exchange Proxy settings it shows internal hostname of the server hosting the mailbox.

In Outlook 2013  server name it shows mail.domain.as and Exchange Proxy settings it shows mobile.domain.com.

Why does it fail in Outlook 2013 and working in Outlook 2010 With same account/user?

We have 2 solution for this,where the first is to run repair of the profile or create New Outlook profile (in Outlook 2013)

We have over 1000 users to migrated and dont want to do this manually for every user.

What can we do to fix this?

For extra info,owa and active sync Works fine for migrated users.

This happens to every user we migrate

thanks


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