Hi Everyone and Microsoft Support,
After adding a shared mailbox into my MS Outlook client, I am unable to forward anyone of the messages sitting on my shared mailbox to my email address using the rules I've applied. When I "run all rules," the process works seamlessly, however when I send a test email to my shared inbox, the message still sits in the shared inbox and I don't receive the redirected or forwarded message in to my personal email address.
This is a frustrating moment because I have 7-8 shared mailboxes and I can't keep opening those up in my Outlook to see if any emails have come in.
The rule is the following:
Apply this rule after the message arrives
sent to XXXX
move it to the Inbox
and stop processing more rules
--
I even tried moving the message to my deleted items and a custom folder. Nothing seems to work.
Last (potentially) important note: We recently moved to Office 365 from a pop account to MS Exchange. Note that even though I'm an administrator, I do NOT want to set these rules in MS Exchange. I'd like to have more user flexibility.
Let me know if you have any questions.
Thanks.