I have a customer whose computer was just imaged with Windows 7 and Office 2010 last week (she'd been using Office 2010 in WinXP for a long time prior to the re-image). Right after her Win7 upgrade, her mailbox was migrated to Exchange 2013. Since the migration, her Outlook opens rich text formatted email messages as HTML (HTML shows in the title bar of the message) and the entire body of the message is blank. If she clicks Actions in the Ribbon, then View in Browser, the message displays fine in Internet Explorer. Also, if any of our administrators grant themselves permission to her Inbox and open the same messages, they open as rich text and display normally. This customer's default compose format for Outlook messages is HTML. If she changes her default format to rich text, she can then see graphics inserted into rich text formatted messages she receives, but still can't see any of the text. Also, in this scenario, the View in Browser workaround no longer works. Does anyone have an idea why Outlook might misinterpret rich text as HTML? I'm trying to avoid un- and re-installing Office, which would likely fix it, because we want to find the actual cause and resolution, in case other customers see this same problem.
Thanks,
-J
-J