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MISSING FOLDER - IS IT USER ERROR

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hi all, I have a user who is saying they had a folder called spam. Now for some reason they cannot find this folder called spam but of course they are also saying they did not delete it or move it.

Is there a way I can find folders within outlook either on the exchange server or on the client pc?

I need to tell the user in a technical way that they have done "something" with the folder and it is very very unlikely to have just disappeared on its own!

Any help would be great

Thanks


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