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The best way to share a group malibox

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We would like to create an email account to be used so that the public can send emails to that address to report issues, ask questions or request information.

Is there any way to forward  or assign a group to to both receive and have the ability to respond to these emails rather than one user?

If the user is out, we would like to have the flexibility of knowing that someone else has the ability to receive and respond to the emails without constant redirecting.  Thanks


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