(Originally posted in the Microsoft Office -- Outlook forum, but was instructed to post here.)
One of my organization's Outlook Exchange accounts sends an automated reply ("Thanks for your message. We'll evaluate and get back to you. In the meantime, more information is available at xxx") when it receives a message. Sometimes that autoreply triggers an automated "mailbox full" or "addressee unknown" message from the sender, which sets off an infinite loop of emails. We can stop these by turning off the autorespond rule for a few minutes, but sometimes thousands of messages have collected in the inbox before the loop is detected.
We do not want to use the "Out of Office" feature to do this. Is there any other way to nip these loops in the bud or, better yet, prevent them from happening? Edit the header? Provide a different "reply to" address? Anything? Various Web searches haven't turned up anything useful.
It seems like this should be a standard feature of Outlook/Exchange, but isn't. Thanks, in advance, for any suggestions.
pjs