Our company is currently running Outlook 2013 clients and an Exchange 2013 DAG environment.
Today I noticed some weird inconsistencies in the representation of phone numbers stored in my own personal Address Book.
We are testing IM UC functionality from a few different platforms and click to call is one of those features from the different programs. In order to make this function work with all numbers - such as mobile numbers that I have configured in my address book - I need them to be in the proper format for our CUCM PBX to accept and forward.
So today I went to edit a particular contact for testing. This contact had a full ten-digit number with area code entered into his Mobile Number field and I needed to add a 1 in front of it to have it forward properly.
To do this I clicked in the People tab at the bottom of outlook, selected the contact, and clicked the Edit button in the top right to open up fields for editing. After pressing this most of the fields become selectable and can be edited. The"Work Phone" field, however is not editable, and has a faint writing underneath that says "Address Book" which I assume means it is being pulled from the GAL and that is fine since we can control that on the server side in AD.
The "Mobile Phone" number is also uneditable, however, with writing underneath that says "Outlook" and this is the part that is really confusing to me. I think it is telling me that the number is coming from Outlook - but it won't let me edit it from within outlook? Just to be sure there was no conflict I closed Outlook on all but one computer and shut down my phone. But this still did not allow me to edit this field.
Even more weird, if I switch within the People tab and change my Current View to any of the other view (Business Card, Card, Phone, List) the Mobile Number I am unable to edit is not even shown. Here I can double click on the user which brings up his Contact Card and the mobile phone field is blank. I can proceed to enter the mobile phone number with the 1 I would like for it to have and save it. Then If I switch BACK to people view I see this new number I just created, along with the previous uneditable number, both listed as mobile numbers.
And when I click Edit again - I am able to edit the new number I created, but I am still unable to edit the previous one and it still has the Outlook tag right underneath it.
It seems like Microsoft is somehow saving these contact details in different locations and representing them different based upon the view and it is really frustrating. I have verified this same behavior for several of our users so it basically seems like a bug in 2013 or some really weird decision making in the part of Microsoft.
Can anyone tell me how to edit or delete this persistent mobile number that it showing up in my Outlook 2013 clients?