Quantcast
Channel: Exchange Server 2013 - Outlook, OWA, POP, and IMAP Clients forum
Viewing all articles
Browse latest Browse all 10580

auto-discover failure after Cumulative Update 1

$
0
0

Hello.  I have been working on this issue for the last three days and am at my wits end.  

On Sunday I installed Cumulative Update 1 on our Exchange 2013 Server.  It's the only Exchange server in the environment and is integrated with Server 2012 Essentials.  After rebooting from the update, autodiscover was no longer functional.  No outlook clients could log in to the server, internal or external.  Activesync is still working, so mobile clients are functioning normally, and OWA and ECP are functional both internal and external.

I have been pouring through numerous technet articles, forums, and anything else that my have a solution to my problem.  I managed to solve several issues, but every time I fix an issue a new one will crop up and send me two steps back.  Here is where I stand now:

Remote Connectivity Analyzer outputs this at the moment after the latest iisreset:


Testing RPC/HTTP connectivity.
 The RPC/HTTP test failed.
 
Test Steps
 

The Microsoft Connectivity Analyzer is attempting to test Autodiscover for user@domain.com.
 Autodiscover was tested successfully.
 

Test Steps
 

Attempting each method of contacting the Autodiscover service.
 The Autodiscover service was tested successfully.
 

Test Steps
 

Attempting to test potential Autodiscover URL https://domain.com/AutoDiscover/AutoDiscover.xml
 Testing of this potential Autodiscover URL failed.
 

Test Steps
 

Attempting to resolve the host name domain.com in DNS.
 The host name resolved successfully.
 

Additional Details
 IP addresses returned: domain host IP

Testing TCP port 443 on host domain.com to ensure it's listening and open.
 The specified port is either blocked, not listening, or not producing the expected response.
  Tell me more about this issue and how to resolve it.
 

Additional Details
 A network error occurred while communicating with the remote host.

Attempting to test potential Autodiscover URL https://autodiscover.domain.com/AutoDiscover/AutoDiscover.xml
 Testing of the Autodiscover URL was successful.
 

Test Steps
 

Attempting to resolve the host name autodiscover.domain.com in DNS.
 The host name resolved successfully.
 

Additional Details
 IP addresses returned: Primary IP, Secondary IP
Testing TCP port 443 on host autodiscover.rightawaydelivery.com to ensure it's listening and open.
 The port was opened successfully.
Testing the SSL certificate to make sure it's valid.
 The certificate passed all validation requirements.
 

Checking the IIS configuration for client certificate authentication.
 Client certificate authentication wasn't detected.
 
Additional Details
 Accept/Require Client Certificates isn't configured.
Attempting to send an Autodiscover POST request to potential Autodiscover URLs.
 The Microsoft Connectivity Analyzer successfully retrieved Autodiscover settings by sending an Autodiscover POST.
 

Test Steps
 

The Microsoft Connectivity Analyzer is attempting to retrieve an XML Autodiscover response from URL https://autodiscover.domain.com/AutoDiscover/AutoDiscover.xml for user user@domain.com.
 The Autodiscover XML response was successfully retrieved.
 

Additional Details
 Autodiscover Account Settings
XML response:
<?xml version="1.0"?>
<Autodiscover xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://schemas.microsoft.com/exchange/autodiscover/responseschema/2006">
<Response xmlns="http://schemas.microsoft.com/exchange/autodiscover/outlook/responseschema/2006a">
<User>
<DisplayName>user</DisplayName>
<LegacyDN>/o=First Organization/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=user</LegacyDN>
<DeploymentId>c9be5060-f377-4459-a430-7eb097d0b553</DeploymentId>
</User>
<Account>
<AccountType>email</AccountType>
<Action>settings</Action>
<Protocol>
<Type>EXCH</Type>
<Server>b050a409-2b72-4970-be25-c08f6a22df06@domain.com</Server>
<ServerDN>/o=First Organization/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Configuration/cn=Servers/cn=b050a409-2b72-4970-be25-c08f6a22df06@domain.com</ServerDN>
<ServerVersion>73C0826C</ServerVersion>
<MdbDN>/o=First Organization/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Configuration/cn=Servers/cn=b050a409-2b72-4970-be25-c08f6a22df06@domain.com/cn=Microsoft Private MDB</MdbDN>
<ASUrl>https://mail.domain.com/ews/exchange.asmx</ASUrl>
<OOFUrl>https://mail.domain.com/ews/exchange.asmx</OOFUrl>
<UMUrl>https://mail.domain.com/ews/UM2007Legacy.asmx</UMUrl>
<Port>0</Port>
<DirectoryPort>0</DirectoryPort>
<ReferralPort>0</ReferralPort>
<PublicFolderServer>domaincontroller.domain.local</PublicFolderServer>
<AD>domaincontroller.domain.local</AD>
<EwsUrl>https://mail.domain.com/ews/exchange.asmx</EwsUrl>
<EmwsUrl>https://mail.domain.com/ews/exchange.asmx</EmwsUrl>
<EcpUrl>https://mail.domain.com/ecp/</EcpUrl>
<EcpUrl-um>?rfr=olk&amp;p=customize/voicemail.aspx&amp;exsvurl=1&amp;realm=domain.local</EcpUrl-um>
<EcpUrl-aggr>?rfr=olk&amp;p=personalsettings/EmailSubscriptions.slab&amp;exsvurl=1&amp;realm=domain.local</EcpUrl-aggr>
<EcpUrl-mt>PersonalSettings/DeliveryReport.aspx?rfr=olk&amp;exsvurl=1&amp;IsOWA=&lt;IsOWA&gt;&amp;MsgID=&lt;MsgID&gt;&amp;Mbx=&lt;Mbx&gt;&amp;realm=domain.local</EcpUrl-mt>
<EcpUrl-ret>?rfr=olk&amp;p=organize/retentionpolicytags.slab&amp;exsvurl=1&amp;realm=domain.local</EcpUrl-ret>
<EcpUrl-sms>?rfr=olk&amp;p=sms/textmessaging.slab&amp;exsvurl=1&amp;realm=domain.local</EcpUrl-sms>
<EcpUrl-photo>PersonalSettings/EditAccount.aspx?rfr=olk&amp;chgPhoto=1&amp;exsvurl=1&amp;realm=domain.local</EcpUrl-photo>
<EcpUrl-tm>?rfr=olk&amp;ftr=TeamMailbox&amp;exsvurl=1&amp;realm=domain.local</EcpUrl-tm>
<EcpUrl-tmCreating>?rfr=olk&amp;ftr=TeamMailboxCreating&amp;SPUrl=&lt;SPUrl&gt;&amp;Title=&lt;Title&gt;&amp;SPTMAppUrl=&lt;SPTMAppUrl&gt;&amp;exsvurl=1&amp;realm=domain.local</EcpUrl-tmCreating>
<EcpUrl-tmEditing>?rfr=olk&amp;ftr=TeamMailboxEditing&amp;Id=&lt;Id&gt;&amp;exsvurl=1&amp;realm=domain.local</EcpUrl-tmEditing>
<EcpUrl-extinstall>Extension/InstalledExtensions.slab?rfr=olk&amp;exsvurl=1&amp;realm=domain.local</EcpUrl-extinstall>
<ServerExclusiveConnect>off</ServerExclusiveConnect>
</Protocol>
<Protocol>
<Type>WEB</Type>
<Port>0</Port>
<DirectoryPort>0</DirectoryPort>
<ReferralPort>0</ReferralPort>
<Internal>
<OWAUrl AuthenticationMethod="Basic, Fba">https://mail.domain.com/owa/</OWAUrl>
<Protocol>
<Type>EXCH</Type>
<ASUrl>https://mail.domain.com/ews/exchange.asmx</ASUrl>
</Protocol>
</Internal>
<External>
<OWAUrl AuthenticationMethod="Fba">https://mail.domain.com/owa/</OWAUrl>
</External>
</Protocol>
</Account>
</Response>
</Autodiscover>
Autodiscover settings for Outlook Anywhere are being validated.
 The Microsoft Connectivity Analyzer wasn't able to validate Outlook Anywhere Autodiscover settings.

 

Additional Details
 

The EXPR Provider section is missing in the Autodiscover response. Outlook Anywhere may not be enabled




There was an issue with the EXCH Provider previously, but after trying a solution and rebooting, I now have an issue with EXPR.  Originally, I couldn't even get autodiscover to connect.  I fixed that, but keep on hitting roadblocks every step I take.

Here are some powershell outputs for reference.  Note that before I copied these, I have recreated the autodiscover virtual directory and performed an iisreset.  I also had changed the outlookprovider certprincipalname and server, but have since changed them back to $null

get-outlookprovider

Name                          Server                       CertPrincipalName             TTL
----                          ------                       -----------------             ---
EXCH                                                                                     1
EXPR                                                                                     1
WEB                                                                                      1

get-outlookanywhere | fl

ServerName                         : exchangeserver
SSLOffloading                      : False
ExternalHostname                   : mail.domain.com
InternalHostname                   : mail.domain.com
ExternalClientAuthenticationMethod : Basic
InternalClientAuthenticationMethod : Basic
IISAuthenticationMethods           : {Basic}
XropUrl                            :
ExternalClientsRequireSsl          : True
InternalClientsRequireSsl          : True
MetabasePath                       : IIS://exchange.domain.local/W3SVC/1/ROOT/Rpc
Path                               : C:\Program Files\Microsoft\Exchange Server\V15\FrontEnd\HttpProxy\rpc
ExtendedProtectionTokenChecking    : None
ExtendedProtectionFlags            : {}
ExtendedProtectionSPNList          : {}
AdminDisplayVersion                : Version 15.0 (Build 620.29)
Server                             : exchangeserver
AdminDisplayName                   :
ExchangeVersion                    : 0.20 (15.0.0.0)
Name                               : Rpc (Default Web Site)
DistinguishedName                  : CN=Rpc (Default Web
                                     Site),CN=HTTP,CN=Protocols,CN=exchangeserver,CN=Servers,CN=Exchange
                                     Administrative Group (FYDIBOHF23SPDLT),CN=Administrative Groups,CN=First
                                     Organization,CN=Microsoft Exchange,CN=Services,CN=Configuration,DC=domain,DC=local
Identity                           : exchangeserver\Rpc (Default Web Site)
Guid                               : 9db72642-860f-4354-9a8e-57df4b4b6d1c
ObjectCategory                     : domain.local/Configuration/Schema/ms-Exch-Rpc-Http-Virtual-Directory
ObjectClass                        : {top, msExchVirtualDirectory, msExchRpcHttpVirtualDirectory}
WhenChanged                        : 6/19/2013 2:07:15 PM
WhenCreated                        : 3/20/2013 2:43:54 AM
WhenChangedUTC                     : 6/19/2013 6:07:15 PM
WhenCreatedUTC                     : 3/20/2013 6:43:54 AM
OrganizationId                     :
OriginatingServer                  : domaincontroller.domain.local
IsValid                            : True
ObjectState                        : Changed

get-autodiscovervirtualdirectory | fl

RunspaceId                      : 7df1e323-86fc-46bd-9ec6-b96f483a10ef
Name                            : Autodiscover (Default Web Site)
InternalAuthenticationMethods   : {Basic, Ntlm, WindowsIntegrated}
ExternalAuthenticationMethods   : {Basic, Ntlm, WindowsIntegrated}
LiveIdNegotiateAuthentication   : False
WSSecurityAuthentication        : False
LiveIdBasicAuthentication       : False
BasicAuthentication             : True
DigestAuthentication            : False
WindowsAuthentication           : True
OAuthAuthentication             : False
AdfsAuthentication              : False
MetabasePath                    : IIS://exchangeserver.domain.local/W3SVC/1/ROOT/Autodiscover
Path                            : C:\Program Files\Microsoft\Exchange Server\V15\FrontEnd\HttpProxy\Autodiscover
ExtendedProtectionTokenChecking : None
ExtendedProtectionFlags         : {}
ExtendedProtectionSPNList       : {}
AdminDisplayVersion             : Version 15.0 (Build 620.29)
Server                          : exchangeserver
InternalUrl                     : https://autodiscover.domain.com/autodiscover/autodiscover.xml
ExternalUrl                     : https://autodiscover.domain.com/autodiscover/autodiscover.xml
AdminDisplayName                :
ExchangeVersion                 : 0.10 (14.0.100.0)
DistinguishedName               : CN=Autodiscover (Default Web
                                  Site),CN=HTTP,CN=Protocols,CN=exchangeserver,CN=Servers,CN=Exchange Administrative
                                  Group (FYDIBOHF23SPDLT),CN=Administrative Groups,CN=First Organization,CN=Microsoft
                                  Exchange,CN=Services,CN=Configuration,DC=domain,DC=local
Identity                        : exchangeserver\Autodiscover (Default Web Site)
Guid                            : 02d22cf2-1ded-46d6-b647-3d1923732875
ObjectCategory                  : domain.local/Configuration/Schema/ms-Exch-Auto-Discover-Virtual-Directory
ObjectClass                     : {top, msExchVirtualDirectory, msExchAutoDiscoverVirtualDirectory}
WhenChanged                     : 6/19/2013 2:04:43 PM
WhenCreated                     : 6/19/2013 2:03:17 PM
WhenChangedUTC                  : 6/19/2013 6:04:43 PM
WhenCreatedUTC                  : 6/19/2013 6:03:17 PM
OrganizationId                  :
OriginatingServer               : domaincontroller.domain.local
IsValid                         : True
ObjectState                     : Changed

Everything is configured and turned on.  I'm just stumped about the issue with the outlook provider.  I'm fairly certain that it has surfaced due to changes I made from fixes I found for other issues.  If I can't get this fixed by this evening, I'm probably just going to reinstall Exchange entirely and start from scratch.  Anybody have a bright idea?  Thanks in advance.




Viewing all articles
Browse latest Browse all 10580

Trending Articles



<script src="https://jsc.adskeeper.com/r/s/rssing.com.1596347.js" async> </script>