Hello all,
Our environment is Exchange 2010 with the users on Outlook 2010 and Win7 PC's
I have a user that is an admin assistant and takes care of meeting requests sent to the mailboxes of specific meeting rooms. What this user stated is:
1. When a meeting request comes in to the inbox of that meeting room, the message is originally in the inbox
2. When a cancellation or update to the meeting comes in, and the user accepts the changes, the original gets deleted.
3. The user would like to have all messages that applied to this meeting to remain in the inbox of that meeting room (for tracking).
I have checked the setting in File > Options > Mail > Send messages to un-check "Delete meeting requests and notifications from Inbox after responding"
I have performed this setting check by granting myself full permissions for each mailbox. Creating a new mail profile for each meeting room mailbox on my Win7 PC, opened the meeting room mailbox as if it were my own Outlook and checked the setting. After verifying that the setting was set to not delete meeting requests and notifications from Inbox after responding, I deleted the profiles I made for the meeting rooms. I then went back to the user, closed Outlook and re-opened. We gave Exchange a day to update the mailboxes, however the original issue was still occurring.
Since this did not work, I created new mail profiles on my Win7 the same was as above, and created a rule for each mailbox to send a copy of any meeting request message including updates to the inbox of that meeting room. This route is working, for the most part. It is keeping all updates and cancellations to a meeting, however, the original meeting request message is still being deleted.
Any ideas on how to keep the original meeting request message in the inbox?