Dear Sir
Below are the steps taken to set up the email but failed.
Thanks for the help
Jeryl
log in to outlook web mail
go to control panel>mail
click "New Account"
The following was keyed
Your Name: JERYLLEOMINGZHE.13@ichat.sp.edu.sg
e-mail address: JERYLLEOMINGZHE.13@ichat.sp.edu.sg
password
retype password
checked "manual setup or additional server types
Click next
checked Microsoft Exchange or compatible service
click next
The following was keyed
Server: hkxprd0610.outlook.com
checked use cached exchange mode
user name:JERYLLEOMINGZHE.13@ichat.sp.edu.sg
Click check name and get the error "the action cannot be completed. The connection to Microsoft exchange is unavailable. outlook must be online or connected to complete this action.
I tried different server by keying in the following and hit the same error
Server:hkxprd0610.mailbox.outlook.com
I tried another server name by keying in the following and hit the same error
Server:pod51024.outlook.com
I click "more setting" and set the following
General Tab:
JERYLLEOMINGZHE.13@ichat.sp.edu.sg
manually control connection state checked
connect with the network checked
Advance Tab:
Use Cached Exchange mode was checked
Download shared folders was checked
Security Tab:
Encrypt data .... was checked
Negotiate Authentication was selected
connection tab
connect using my LAN checked
checked connect to Microsoft exchange using http
Exchange Proxy Setting
https://hkxprd0610.outlook.com
connect using SSL only checked
Only connect to proxy servers that have the principal name in their certificate checked
msstd:outlook.com
on fast networks... checked
on slow networks... checked
basic authentication was selected
click ok
I click check name for 3 different servers still hit the same error.
Server 1 tried :hkxprd0610.outlook.com
Server 2 tried:hkxprd0610.mailbox.outlook.com
Server 3 tried:pod51024.outlook.com
I am able to configure using POP/SMTP set up. The only draw back is that I am not able to use the calendar and task features as it does not sync to outlook web mail.
I also able to configure on S3 Lite HP using Exchange Active Sync.
But not able to configure outlook with exchange mail setting.
Below is the data from outlook web
Use the information below to troubleshoot problems and report issues.
Copy to the Clipboard
Mailbox owner: LEO MING ZHE JERYL[JERYLLEOMINGZHE.13@ichat.sp.edu.sg]
User-Agent: Mozilla/5.0(compatible; MSIE 9.0; Windows NT 6.1; Win64; x64; Trident/5.0)
The required version of Silverlight is installed: Yes
Required version of Silverlight: 2.0.31005.0
Outlook Web App experience: Premium
User language: English (<st1:country-region><st1:place>Singapore</st1:place></st1:country-region>)
User time zone: (UTC+<st1:time Hour="8" Minute="0">08:00</st1:time>)<st1:place><st1:city>Kuala Lumpur</st1:city>, <st1:country-region>Singapore</st1:country-region></st1:place>
Exchange mailbox address: /o=ExchangeLabs/ou=Exchange Administrative Group(FYDIBOHF23SPDLT)/cn=Recipients/cn=78ed81c4209e4efd8124fe799bafc19e-JERYLLEOMIN
Host address: https://hkxprd0610.outlook.com/owa
Client Access server operating system language: en-US
Client Access server language: en-US
Client Access server time zone:(UTC)<st1:city><st1:place>Monrovia</st1:place></st1:city>, <st1:city><st1:place>Reykjavik</st1:place></st1:city>
Other Microsoft Exchange server roles currently installed on the Client Access server:
Authentication type associated with this Outlook Web App session:
Public logon: No
External POP setting:
Server name: pod51024.outlook.com
Port: 995
Encryption method: SSL
External IMAP setting:
Server name: pod51024.outlook.com
Port: 993
Encryption method: SSL
External SMTP setting:
Server name: pod51024.outlook.com
Port: 587
Encryption method: TLS
Custom Forms: loaded
Segmentation settings: fffffffefbc3f7bf
Restricted functionality settings: 623ffffffff
Breadcrumbs:
11:04:53:64 POST /owa/ev.owa?oeh=1&ns=MsgVLV2&ev=GetConversationAction&pfmk=M33:1366887857840
<st1:time Hour="11" Minute="4">11:04:54:53</st1:time> GET /owa/?ae=Item&a=Open&t=IPM.Note&id=RgAAAADpg94Q2piLSaizYxJrFJnYBwD1HPrEU77XQo1lCYaAptbOAAAAX0j5AAD1HPrEU77XQo1lCYaAptbOAAAAYH69AAAJ&pspid=_1366886803785_520234187
<st1:time Hour="11" Minute="5">11:05:04:14</st1:time> POST /owa/ev.owa?oeh=1&ns=MsgVLV2&ev=GetConversationAction&pfmk=M33:1366887868348
<st1:time Hour="11" Minute="5">11:05:07:09</st1:time> GET /owa/?ae=Item&a=Open&t=IPM.Note&id=RgAAAADpg94Q2piLSaizYxJrFJnYBwD1HPrEU77XQo1lCYaAptbOAAAAX0j5AAD1HPrEU77XQo1lCYaAptbOAAAAYH6%2bAAAJ&pspid=_1366886803785_520234187
11:05:22:97 POST /owa/?ae=Folder&t=IPF.Note&id=LgAAAADpg94Q2piLSaizYxJrFJnYAQD1HPrEU77XQo1lCYaAptbOAAAAX0j6AAAB&SP=1&pfmk=M34:1366887887176;M37:1366887887183
<st1:time Hour="11" Minute="5">11:05:23:23</st1:time> POST /owa/ev.owa?oeh=1&ns=MsgVLV2&ev=GetConversationAction&pfmk=M40:1366887887300;M36:1366887887413
11:05:37:97 POST /owa/ev.owa?oeh=1&ns=MsgVLV2&ev=LoadFresh&pfmk=M2:1366887887462;M3:1366887887469;M34:1366887902135
11:05:38:82 POST /owa/ev.owa?oeh=1&ns=ReadConversation&ev=Rfrsh&UA=0&pfmk=M20:1366887902200
11:05:39:02 GET /owa/?ae=Item&a=Preview&t=IPM.Conversation&id=CID.eCguR7EZwUqiGphlgJH%2f%2fw%3d%3d.LgAAAADpg94Q2piLSaizYxJrFJnYAQD1HPrEU77XQo1lCYaAptbOAAAAX0j3AAAB.MzMAAABfSPMAAAAAxcsrAQAAAAA%3d&pf=1&UA=0&canary=D1RIKLKifkqSQ7EXYpQSglXnSok5FdAI5_EdrpQrQ2M4K7oXy7N4GySRa5ClmrZ1R9WARfHX8K8.&SP=1
<st1:time Hour="11" Minute="5">11:05:41:14</st1:time> POST /owa/ev.owa?oeh=1&ns=ReadConversation&ev=Rfrsh&UA=0&pfmk=M34:1366887905032;M20:1366887905069
<st1:time Hour="11" Minute="5">11:05:43:01</st1:time> POST /owa/ev.owa?oeh=1&ns=ReadConversation&ev=Rfrsh&UA=0&pfmk=M34:1366887906876;M20:1366887906936
<st1:time Hour="11" Minute="5">11:05:44:07</st1:time> POST /owa/ev.owa?oeh=1&ns=MsgVLV2&ev=LoadFresh&pfmk=M34:1366887908280
<st1:time Hour="11" Minute="5">11:05:49:33</st1:time> POST /owa/ev.owa?oeh=1&ns=ReadConversation&ev=Rfrsh&UA=0&pfmk=M20:1366887908318;M34:1366887913192;M20:1366887913250
<st1:time Hour="11" Minute="5">11:05:54:32</st1:time> POST /owa/ev.owa?oeh=1&ns=EditMessage&ev=AutoSave&UA=0
11:05:54:62 GET /owa/?ae=Item&a=Preview&t=IPM.Conversation&id=CID.Vo4xH0ObR2ewxri%2bPd6BLQ%3d%3d.LgAAAADpg94Q2piLSaizYxJrFJnYAQD1HPrEU77XQo1lCYaAptbOAAAAX0j3AAAB.MzMAAABfSPMAAAAA0xwpAQAAAAA%3d&pf=1&UA=0&canary=D1RIKLKifkqSQ7EXYpQSglXnSok5FdAI5_EdrpQrQ2M4K7oXy7N4GySRa5ClmrZ1R9WARfHX8K8.&SP=1
11:05:57:76 POST /owa/ev.owa?oeh=1&ns=MsgVLV2&ev=LoadFresh&pfmk=M34:1366887921954
<st1:time Hour="11" Minute="5">11:05:58:08</st1:time> POST /owa/ev.owa?oeh=1&ns=ReadConversation&ev=Rfrsh&UA=0&pfmk=M20:1366887921993
<st1:time Hour="11" Minute="6">11:06:26:55</st1:time> POST /owa/ev.owa?oeh=1&ns=ReadConversation&ev=ExpIP&pfmk=M33:1366887950765
<st1:time Hour="11" Minute="6">11:06:32:17</st1:time> GET /owa/keepalive.owa
<st1:time Hour="11" Minute="7">11:07:24:07</st1:time> GET /owa/?ae=Options&t=About&pspid=_1366886803785_520233708
I also did the test and result as follow
AutoDiscoverConnectitivyFailed
We were not able to successfully connect to Autodiscover
SmtpDomain
ichat.sp.edu.sg
AutoDiscoverTargetEmailAddress
jerylleomingzhe.13@ichat.sp.edu.sg
AutoDiscoverUserDomain
jerylleomingzhe.13@ichat.sp.edu.sg
OutlookAnywhereConnectitivyFailed
We were not able to successfully connect to your email server via the Outlook Anywhere feature.
MCA Client tool is attempting to test Autodiscover for jerylleomingzhe.13@ichat.sp.edu.sg.
Testing Autodiscover failed.
Test Results
Attempting each method of contacting the Autodiscover service.
The Autodiscover service couldn't be contacted successfully by any method.
Test Results
Attempting to test potential Autodiscover URL https://ichat.sp.edu.sg/AutoDiscover/AutoDiscover.xml
Testing of this potential Autodiscover URL failed.
Test Results
Attempting to resolve the host name ichat.sp.edu.sg in DNS.
The host name resolved successfully.
Additional Details
Additional Details: IP addresses returned: 164.78.252.141
Testing TCP port 443 on host ichat.sp.edu.sg to ensure it's listening and open.
The port was opened successfully.
Testing the SSL certificate to make sure it's valid.
The SSL certificate failed one or more certificate validation checks.
Test Results
MCA Client tool is attempting to obtain the SSL certificate from remote server ichat.sp.edu.sg on port 443.
MCA Client tool successfully obtained the remote SSL certificate.
Additional Details
Additional Details: Remote Certificate Subject: CN=sso.sp.edu.sg, O=Singapore Polytechnic, OU=SP, L=<st1:country-region><st1:place>Singapore</st1:place></st1:country-region>, S=<st1:country-region><st1:place>Singapore</st1:place></st1:country-region>, C=SG, Issuer: CN=GlobalSign Organization Validation CA - G2, O=GlobalSign nv-sa, C=BE.
Validating the certificate name.
Certificate name validation failed.
Tell me more about this issue and how to resolve it
Additional Details
Additional Details: Host name ichat.sp.edu.sg doesn't match any name found on the server certificate CN=sso.sp.edu.sg, O=Singapore Polytechnic, OU=SP, L=<st1:country-region><st1:place>Singapore</st1:place></st1:country-region>, S=<st1:country-region><st1:place>Singapore</st1:place></st1:country-region>, C=SG.
Attempting to test potential Autodiscover URL https://autodiscover.ichat.sp.edu.sg/AutoDiscover/AutoDiscover.xml
Testing of this potential Autodiscover URL failed.
Test Results
Attempting to resolve the host name autodiscover.ichat.sp.edu.sg in DNS.
The host name couldn't be resolved.
Tell me more about this issue and how to resolve it
Additional Details
Additional Details: Host autodiscover.ichat.sp.edu.sg couldn't be resolved in DNS InfoDomainNonexistent.
Attempting to contact the Autodiscover service using the HTTP redirect method.
The attempt to contact Autodiscover using the HTTP Redirect method failed.
Test Results
Attempting to resolve the host name autodiscover.ichat.sp.edu.sg in DNS.
The host name couldn't be resolved.
Tell me more about this issue and how to resolve it
Additional Details
Additional Details: Host autodiscover.ichat.sp.edu.sg couldn't be resolved in DNS InfoDomainNonexistent.
Attempting to contact the Autodiscover service using the DNS SRV redirect method.
MCA Client tool failed to contact the Autodiscover service using the DNS SRV redirect method.
Test Results
Attempting to locate SRV record _autodiscover._tcp.ichat.sp.edu.sg in DNS.
The Autodiscover SRV record wasn't found in DNS.
Tell me more about this issue and how to resolve it
Validating the certificate name.
Certificate name validation failed.
Tell me more about this issue and how to resolve it
Additional Details
Additional Details: Host name ichat.sp.edu.sg doesn't match any name found on the server certificate CN=sso.sp.edu.sg, O=Singapore Polytechnic, OU=SP, L=<st1:country-region><st1:place>Singapore</st1:place></st1:country-region>, S=<st1:country-region><st1:place>Singapore</st1:place></st1:country-region>, C=SG.
Testing RPC/HTTP connectivity.
The RPC/HTTP test failed.
Test Results
MCA Client tool is attempting to test Autodiscover for jerylleomingzhe.13@ichat.sp.edu.sg.
Testing Autodiscover failed.
Test Results
Attempting each method of contacting the Autodiscover service.
The Autodiscover service couldn't be contacted successfully by any method.
Test Results
Attempting to test potential Autodiscover URL https://ichat.sp.edu.sg/AutoDiscover/AutoDiscover.xml
Testing of this potential Autodiscover URL failed.
Test Results
Attempting to resolve the host name ichat.sp.edu.sg in DNS.
The host name resolved successfully.
Additional Details
Additional Details: IP addresses returned: 164.78.252.141
Testing TCP port 443 on host ichat.sp.edu.sg to ensure it's listening and open.
The port was opened successfully.
Testing the SSL certificate to make sure it's valid.
The SSL certificate failed one or more certificate validation checks.
Test Results
MCA Client tool is attempting to obtain the SSL certificate from remote server ichat.sp.edu.sg on port 443.
MCA Client tool successfully obtained the remote SSL certificate.
Additional Details
Additional Details: Remote Certificate Subject: CN=sso.sp.edu.sg, O=Singapore Polytechnic, OU=SP, L=<st1:country-region><st1:place>Singapore</st1:place></st1:country-region>, S=<st1:country-region><st1:place>Singapore</st1:place></st1:country-region>, C=SG, Issuer: CN=GlobalSign Organization Validation CA - G2, O=GlobalSign nv-sa, C=BE.
Validating the certificate name.
Certificate name validation failed.
Tell me more about this issue and how to resolve it
Additional Details
Additional Details: Host name ichat.sp.edu.sg doesn't match any name found on the server certificate CN=sso.sp.edu.sg, O=Singapore Polytechnic, OU=SP, L=<st1:country-region><st1:place>Singapore</st1:place></st1:country-region>, S=<st1:country-region><st1:place>Singapore</st1:place></st1:country-region>, C=SG.
Attempting to test potential Autodiscover URL https://autodiscover.ichat.sp.edu.sg/AutoDiscover/AutoDiscover.xml
Testing of this potential Autodiscover URL failed.
Test Results
Attempting to resolve the host name autodiscover.ichat.sp.edu.sg in DNS.
The host name couldn't be resolved.
Tell me more about this issue and how to resolve it
Additional Details
Additional Details: Host autodiscover.ichat.sp.edu.sg couldn't be resolved in DNS InfoDomainNonexistent.
Attempting to contact the Autodiscover service using the HTTP redirect method.
The attempt to contact Autodiscover using the HTTP Redirect method failed.
Test Results
Attempting to resolve the host name autodiscover.ichat.sp.edu.sg in DNS.
The host name couldn't be resolved.
Tell me more about this issue and how to resolve it
Additional Details
Additional Details: Host autodiscover.ichat.sp.edu.sg couldn't be resolved in DNS InfoDomainNonexistent.
Attempting to contact the Autodiscover service using the DNS SRV redirect method.
MCA Client tool failed to contact the Autodiscover service using the DNS SRV redirect method.
Test Results
Attempting to locate SRV record _autodiscover._tcp.ichat.sp.edu.sg in DNS.
The Autodiscover SRV record wasn't found in DNS.
Tell me more about this issue and how to resolve it
Attempting to locate SRV record _autodiscover._tcp.ichat.sp.edu.sg in DNS.
The Autodiscover SRV record wasn't found in DNS.
Tell me more about this issue and how to resolve it
Analysis Rule for AutoDiscover
UserMessage: We were not able to successfully connect to Autodiscover
Analysis Rule for OutlookAnywhere
UserMessage: We were not able to successfully connect to your email server via the Outlook Anywhere feature.
Connectivity Tests Metadata
Symptom: I can't log on with Office Outlook
Parameters
AutodiscoverUserPassword : System.Security.SecureString
ManualSettings : False
UiCulture : en-US
AutodiscoverUserDomain : jerylleomingzhe.13@ichat.sp.edu.sg
OlaUseAutodiscover : True
UsingSSO : False
AutodiscoverEmailAddress : jerylleomingzhe.13@ichat.sp.edu.sg
ConnectivityTest: OutlookAnywhere, OutlookAnywhereMonitoring
Version: Version 1.1 [15.00.0692.006] CompletedTime: <st1:date Day="7" Month="5" Year="2013">Tuesday, 7 May, 2013</st1:date>