Issue: User would like to save outgoing messages to a specific folder, he creates a folder on fly when new message is made. SOMETIMES the outgoing message after is sent disappear after 20 seconds.
Process: New mail > type To: > Subject> body of the message > click Options > Save Outgoing mail to > create a New folder > Send
Seams to be simple. Now, we can see the message appear in the new created folder and after about 20 seconds will vanish form that folder and nowhere to be found. It is not in Sent Items folder and Search can not find it in any other Outlook folders. However the message is being delivered (well at least the one we tested to me).
It is very puzzeling because this is not happening to every Outgoing mail and not every time. The user said that is pretty much guarantee happen every time he must create a new folder 'on fly" as above. Also sometime if he creates a second
message right the way that message will stay in the new folder (should a copy be in Sent as well??).
There is no consistency in any of this. We set up Outlook logging (don't have the log yet).
Any suggestions?