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Fail to configure new account at outlook client

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Hi,

We notice that recently our new user unable to configure their email account into any of MS outlook client. The error message as below:



"The action cannot be completed. the connection to microsoft exchange is unavailable. Outlook must be online or connected to complete this action"

We have check all the possibility of the internet such as remove profile at user end, and Ms Exchange file distribution, Ms Exchange Address book  was started. 

We found that one of our CAS transport server do not have any GUID folder at path below:

C:\Program Files\Microsoft\Exchange Server\V14\ClientAccess\OAB\<GUID>

Is it abnormal? How can we resolve this issues?

However, there is no problem with another CAS transport server. We are running at Exchange 2010 RTM with 2x cas, 2x hub, 2 x edge, 2 x ms, 2x DC.







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