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OWA Internal and External URL set correctly, but Internal MS Outlook 2010 Shows External URL

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Hello everyone. I have searched high and low for this particular issue, and can't find someone with the exact same issue.

Our OWA sites are correctly set. Internally is the local servername.example.com and external is mail1.example.com ..

The issue is for our local computers with Outlook 2010 under File -> Info we see "Access this account on the web" then the external URL. This will not work cause it can't resolve going outside our network and back in.

This appears mostly to be a cosemetic issue, but I wonder if there can be some underlying causes that could point to mis configuration. Just to point out, we have tested the true internal and external URL and both do work.

This is my first post, thank you in advance,
Bradley W.
IT Specialist



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