Dear all,
Now we are using EXCHANGE (Outlook Web App) and encounter a problem that the OOF can be sent out ONCE to the email sender and no matter how long or how many emails someone sends to you.
Ｔhat is not enough for our daily job pｒatice.
Our request is to send out the automatic reply to every incoming email to all the senders instead of one reply, that is because there are some scenarios in the daily jobs of a service industry are needed:
Scenario One: Quick Response to the customer, that means once we receive an email from customer, we need to send a reply to them and let he/she knows the issue is followed, so the customer don't need to call us again to check whether the message is got by
us;
Scenario Two: Out of the Office Notice. When a colleague is out of office (on vacation, resignation), we need to send the automatic reply to alert the sender for the follow-up arrangement. But if the OOF is only be sent out once, that is possible that it can be missed because of the overlook, the fail delivery of the email server, and so on.
So an automatic reply to EVERY incoming email is quite necessary in our daily job.
According to the web information as below, http://support.microsoft.com/kb/157961/en-us
--Quote--
If you would like to have a reply sent for every message, use Rules instead of the Out of Office Assistant.
--Unquote--
Is there any way to make it done?
Thanks in advance.
Steven