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Test E-mail AutoConfiguration error!

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Environment

Exchange 2010 SP2 RU5 with Outlook 2010 clients.

Issue:

One user is having an issue accessing Free\Busy. After briefly looking into the issue it was discovered that the autodiscover was not working via the Test E-mail AutoConfiguration. The specific error is:

Autoconfiguration has started, this may take up to a minute

Autoconfiguration was unable to determine your settings

Once this error was found a thorough investigation of our autodiscover configuration along with our CAS server settings was underway. Everything checks out and everything is working fine for everyone across the org. Its just this one PC.

Have reviewed\tested\or changed the following:

  1. registry keys (lots of info about office 365 and the registry settings that can in some cases disable the clients autodiscover via the 1). We do not use office 365, but I looked into it.
  2. patches
  3. re-created profile
  4. repaired office
  5. confirmed and DNS is correct
  6. disabled IPV6
  7. OWA does work and they CAN view Free\Busy without issue!
  8. new profiles for other employees on their PC fail also. But she can get a new profile on any other PC and it works fine, so we know it is specific to her PC.
  9. can access the autodiscover XML page found https://autodiscover.domain.com/autodiscover/autodiscover.xml
  10. disabled cache mode
  11. disabled firewall
  12. enabled debug mode in Outlook 
  13. certificate

The other error reads as follows when setting up a new profile for them:

The action cannot be completed. The connection to Microsoft Exchange is unavailable. Outlook must be online or connected to complete this action.

Definitely autodiscover related, but locally. Any thoughts or ideas out there for this?

Thanks,

Blind

 



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