We have four clients connected to crm system and dynamic crm for out look works fine in these system without problem.
But in one system, after installing the crm add in for out look, all messages which I sent, are shown not in Unicode form, even though I can receive from other without any changes in text appearance.
We use exhange server for email service
It worked fine before installing the add-in
ps. I checked Unicode format in out look option>advanced