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Randomly missing prompt to download pictures

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Outlook 2007, Exchange 2007, Windows 7.

One of our users is experiencing a random problem.  In some of the emails that he receives, he doesn't see the usual prompt to "right-click to download pictures."  At the same time, he can open another email and the prompt IS there.  There doesn't seem to be any rhyme or reason to it that I can detect.

 The emails in which this occurs is random.  They're not all from the same sender.  Closing/reopening Outllook or restarting his PC doesn't resolve the issue.  I've had him forward the affected messages to me and I had no problem with them - the prompt to download was there as expected.

 I checked in his Outlook temporary file location but there was nothing there.  It's not a proxy issue either (as perhttp://www.slipstick.com/problems/red-xs-in-email/)  This was the closest thing I could find to his particular problem.  Most people are just missing that option entirely; he seems to be unique in that he has it in some emails but not others.


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